• UltraCare Updates

    After consulting with experts in the healthcare field, we’ve found a great solution that will help you regain control over your healthcare spending. It's a smart, new benefit design that will put more money in your pocket.

  • Download

    NEBA Care Connect!

    Create your account to access smart new features like secure chat, benefit records, download forms, and more!

  • Summer 2020!

    Your redesigned UltraCare Plan went into effect July 1, 2020.

    Introducing the Fair Price Solution!

    Watch this video to learn more about your new benefit.

  • Learn more about UltraCare!

    We’re excited to share more information regarding the changes effective July 1, 2020.

    Si usted necesita la traducción, llame por favor a la oficina del fondo en (866) 363-2733

     

    Why did we choose to make this change?

    We believe that this change will help reduce your out-of-pocket healthcare expenses and bring stability to your health and welfare fund.

     

    What will change about the redesigned UltraCare Plan?

    The redesigned UltraCare Plan will work differently for Facility claims, and will work much the same as it does today for Professional claims.

     

    What is considered a Facility claim?

    Hospitals, surgical centers, outpatient centers, dialysis clinics, and other similar locations are considered Facilities. If you have a question as to whether your service is considered a Facility-based service, reach out to NEBA.

     

    What is considered a Professional claim?

    Professionals include individuals that provide your medical care, like primary care doctors, radiologists, pediatricians, cardiologists, oncologists and gynecologists. If you have a question as to whether your service is considered a Professional service, reach out to NEBA.

     

    How will I choose a Facility?

    NEBA can assist you in finding a Facility that is high quality and that works well with your redesigned UltraCare Plan to ensure you receive your services at a reasonable cost to you.

     

    Is there anything that I need to do in advance of my Facility appointment?

    We recommend that you contact NEBA in advance of your appointment to ensure that the Facility you are considering meets high quality standards and works well with the smart new benefits under UltraCare.

     

    How do I choose a Professional provider?

    NEBA can assist you in finding a Professional provider that is high quality and in-network with HealthSmart to ensure you receive your services at a reasonable cost to you. You will continue to have access to any providers that are not in the HealthSmart network, but at a higher cost to you.

     

    Is there anything that I need to do in advance of my Professional appointment?

    You may wish to consider contacting NEBA in advance of your appointment to ensure that your provider’s network status has not changed, but this is not required.

     

    What if I have additional questions?

    Call (866) 363-2733 or send an email to UltraCare@neba-fl.com. You may also visit https://www.nebainc.com/ultracare.

    New ID Cards Mailed: By now, all eligible participants should have received a new ID card in the mail. If you have not received your card and you believe you are eligible for benefits, call NEBA.

     

    What if I have additional questions?

    Call (866) 363-2733 or send an email to UltraCare@neba-fl.com.

    Patient Advocacy Center

    Understanding balance billing:

     

    If you receive a bill from the facility for an amount that is more than the Patient's Responsibility listed on your Explanation of Benefits (EOB), you have been balance billed. Don't pay the balance bill! Reach out to your NEBA Care Connect team at 866-363-2733 or HST's PAC at 888-837-2237 for assistance

    What will my member experience be like with doctors?

    Call (866) 363-2733 or send an email to UltraCare@neba-fl.com.

    What will my member experience be like with hospitals?

    Call (866) 363-2733 or send an email to UltraCare@neba-fl.com.

  • How It Works

    The Care-1000 trustees appointed by your employer and your union,

    are committed to improving the benefits that you earn and deserve.

    1

    Negotiate Fair Prices

    We are partnering with experts in the field with decades of experience in negotiating fair prices for paying hospitals, surgery centers, outpatient facilities and dialysis clinics, which has helped them greatly reduce medical costs.

    2

    Freedom

    For inpatient and outpatient services, we will allow you the freedom to choose almost any facility and a broad range of doctors.

    3

    Additional Resources

    We will put additional resources and support in your hands to help you make informed decisions about choosing healthcare providers, that will in turn help you save your hard-earned money.